{"id":2390,"date":"2026-04-12T12:03:53","date_gmt":"2026-04-12T10:03:53","guid":{"rendered":"https:\/\/sanoia-jewelry.com\/?page_id=2390"},"modified":"2026-08-08T11:28:34","modified_gmt":"2026-08-08T09:28:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/sanoia-jewelry.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
<\/div>\n\n\n\n

Frequently Asked Questions<\/h3>\n\n\n\n

Frequently Asked Questions<\/h3>\n\n\n\n
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What materials is SANOIA jewelry made of?<\/strong><\/summary>\n

Our SANOIA jewelry is crafted from high-quality, carefully selected materials. Depending on the product, we use:<\/p>\n\n\n\n

\u2013 Stainless steel (robust & durable)
\u2013 18k gold-plated brass (mostly nickel-free)<\/p>\n\n\n\n

Many designs are crafted from durable 304 stainless steel, featuring either an 18k gold finish or an ion plating (IP) coating that is exceptionally scratch-resistant, durable, and colorfast. These pieces are skin-friendly, largely nickel-free, and ideal for everyday wear. Whether you choose extravagant statement earrings, gold hoops, or delicate everyday jewelry, the choice of materials ensures lasting shine, comfort, and superior quality. You can always find transparent details regarding materials in our product descriptions.<\/p>\n<\/details>\n\n\n\n

Is the jewelry suitable for sensitive skin?<\/strong><\/summary>\n

Yes! Our jewelry pieces are made of nickel-free gold-plated brass or high-quality stainless steel. Nickel-free brass is particularly gentle on the skin and ideal for very sensitive skin. Stainless steel contains bound nickel but is also skin-friendly for most wearers. This allows you to enjoy stylish, durable jewelry without the risk of skin irritation.<\/p>\n<\/details>\n\n\n\n

Is SANOIA jewelry waterproof?<\/strong><\/summary>\n

Stainless steel jewelry is exceptionally durable and long-lasting. However, gold-plated brass jewelry should be protected from prolonged contact with water to preserve the gold plating.<\/p>\n\n\n\n

For a long service life, we recommend:
\u2013 Store jewelry in a dry place
\u2013 Avoid contact with chemicals
\u2013 Clean with a soft cloth after wearing.<\/p>\n<\/details>\n\n\n\n

How long does shipping take?<\/strong><\/summary>\n

Within Germany, we ship our jewelry reliably via Deutsche Post, and your order is typically delivered within 1\u20133 business days. For international shipments, we use DHL; delivery takes 2\u201310 business days, depending on the destination country. Every shipment is packaged sustainably and without plastic, ensuring your jewelry arrives safely and in style. You can find more information at Shipping & Return<\/a><\/p>\n<\/details>\n\n\n\n

How do I properly care for my SANOIA jewelry?<\/strong><\/summary>\n

Our jewelry pieces are durable, but a few simple tips help maintain their shine: wipe them with a soft cloth after wearing, avoid contact with perfume, lotion, or water, and store them in a dry place. This way, your stainless steel or gold-plated jewelry will stay beautiful for years to come.<\/p>\n<\/details>\n\n\n\n

Can I return or exchange my jewelry?<\/strong><\/summary>\n

Yes, you can return pieces of jewelry within 30 days of receipt. Simply get in touch with us\u2014we value your feedback and use it to continuously improve our products. This ensures that every purchase at SANOIA is a thoroughly positive experience.<\/p>\n<\/details>\n\n\n\n

How are SANOIA pieces of jewelry made?<\/strong><\/summary>\n

Each piece of jewelry is created from carefully selected components\u2014such as clasps, pendants, or beads\u2014sourced from high-quality suppliers. We combine these elements into our own original designs, applying skilled craftsmanship to assemble them into unique pieces. The result is a wealth of detail that guarantees quality, style, and individuality; every piece is lovingly crafted and ready to add that special touch to your look.<\/p>\n<\/details>\n\n\n\n

Can I also buy SANOIA jewelry in person?<\/strong><\/summary>\n

Yes! You can permanently find a selection of our jewelry pieces in the Fachl Frankfurt<\/a><\/strong>We also regularly attend design and arts markets, primarily in the Rhine-Main region. You can find upcoming dates on our Instagram<\/a>.<\/p>\n<\/details>\n\n\n\n

What do I do if an earring gets lost or a piece of jewelry is damaged?<\/strong><\/summary>\n

Don\u2019t worry! If an earring goes missing or a piece of SANOIA jewelry gets damaged, simply get in touch with us. We\u2019ll be happy to help and work with you to find a solution so you can continue to enjoy your jewelry. Your shopping experience with SANOIA should always be pleasant and worry-free.<\/p>\n<\/details>\n<\/div>\n\n\n\n

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Was your question not included yet?<\/h3>\n\n\n\n

Send us a message Message<\/a> or use our contact form<\/a>. <\/p>\n\n\n\n

We will get back to you as soon as possible.<\/p>\n\n\n\n

\n
Contact Us<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

H\u00e4ufig gestellte fragen H\u00e4ufig gestellte fragen deine frage war noch nicht dabei? 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